Terms of service

Terms and Conditions – Aurora Store

These terms and conditions govern the use of the Aurora Store website (hereafter referred to as the “site”) and the purchase of products available on it. By using the site and making a purchase, the customer agrees to be bound by these terms.

1. Vendor Information
The site www.aurora-store-online.com is operated by Rita Alexandra Aniceto Santos, a sole trader registered in Portugal, with tax ID number 231420307, headquartered at Rua do Painel Nº 1, Loja E, 2665-576 Venda do Pinheiro, Portugal.

2. Acceptance of Terms
By using this site, the customer declares full acceptance of these Terms and Conditions. If they do not agree with any part, they should not use the site or make purchases.

3. Purchases
- The customer declares to be at least 18 years old or to have authorization from a legal guardian to make purchases.
- After completing a purchase, a confirmation email will be sent, which serves as proof of purchase.

4. Prices and Payment
- All prices are displayed in euros (€) and include applicable VAT, unless otherwise stated.
- We accept payments by MBWay, credit/debit cards, and bank transfer.
- All transactions are processed securely.

5. Shipping and Delivery
- Products are shipped as soon as possible after payment confirmation.
- Shipping times and costs vary depending on the destination and can be consulted on the **FAQs** page.
- Aurora Store is not responsible for delays caused by third parties (carriers or customs).

6. Returns and Refunds
- In accordance with EU consumer protection law, customers have **14 days** from receipt to return or exchange a product, provided it is in original condition.
- By commercial decision, Aurora Store applies the same return period to customers in the **United Kingdom and Switzerland**.
- Return costs are borne by the customer, except in cases of defects or incorrect shipments.
- Refunds are processed after receipt and verification of the returned product.

7. Intellectual Property Rights
All site content (texts, images, logos, videos) is the property of Aurora Store or its suppliers and is protected by applicable law.

8. Privacy and Data Protection
Aurora Store respects customer privacy and complies with the **General Data Protection Regulation (GDPR)** of the European Union. Please see our Privacy Policy for details on data collection and processing.

9. Changes to the Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. Any changes will take effect upon publication on the site.

10. Contact
For any questions, please contact us via the site form or by email at **geral@aurora-store-online.com**.

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By using the site and making purchases, the customer confirms that they have read and accepted these Terms and Conditions.